Shipping policy

🚚 Shipping Policy (Glowupp)

Processing Time

All orders are processed within 5–8 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays.

During high order volumes, processing times may be slightly delayed. We will notify you if there are any significant delays.

Shipping Rates & Delivery Times

We offer the following shipping options within South Africa:

Standard Shipping (Free)
Delivery within 5–8 business days

Delivery times are estimates and may vary depending on your location and courier delays.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Delivery Areas

We currently ship nationwide across South Africa.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. Glowupp is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Delays

Delayed Delivery Guarantee

We're committed to getting your order to you on time. If your order is delayed beyond the 5–8 business day window, we'll issue you a R50 store credit as an apology — no questions asked. Simply contact us via WhatsApp 0678435971 or email at baieslimsa@gmail.com with your order number and we'll sort it out promptly.

While we aim to deliver within the estimated timeframes, delays may occur due to factors beyond our control, such as:

Courier delays
Weather conditions
High demand periods

Lost or Stolen Packages

Glowupp is not responsible for lost or stolen packages once they have been marked as delivered by the courier. Please ensure a secure delivery location.